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Drucker created two big blocks in the mind (or assumptions) of the practitioners. One is that to improve productivity, the focus should be on knowledge workers and second is that this task will be difficult.
Knowledge will always be important for organizations and managing knowledge will never be a fad. To ensure that we manage organizations by leveraging ‘knowledge’ is not going to be an easy journey. While there is no easy solution, the first question is who will work towards setting things straight. Well, the only folks who will be and should be working on this are the KM practitioners, researchers and academicians.
If someone tells you, she or he is a Knowledge Manager, don’t assume what their responsibilities would be. There are many different worlds of knowledge managers and they may be completely different.
The attempt of this blog is to take you through a journey of visualizing working of organizations and understand the role of knowledge. To enjoy this journey you will have to suspend all your critical thinking and be with me for a while. The best way would be to find a quiet place and then go through the experience.
The sales head once said, “If my sales team is able to leverage what it knows, our sales numbers will double or triple in a few years”. After all, the enemy was not outside but within.
While KM practitioners sigh when best of the knowledge remains in the repositories, what they do not realize is that what is required is to take control of the knowledge and ensure the knowledge actually gets reused. We need to chip away slowly and steadily the debilitating self-image of KM given by legacy KM, which has its roots in library sciences.
Technology is the servant and not a master, however, it will work only for those who can show it money or at least invest in it. The need of the hour for KM fraternity is to work with research labs, academic institutes and focus on evolving technology in areas which commercial organizations have ignored.
Content Management is key to any organization and is very critical from a knowledge management perspective. If practised in a planned manner, it can help organizations learn regularly, as well as ensure that organizations know what they have and regularly update it.
While there is no need to justify to anyone the importance of knowledge, there is a need to justify, the need to have a function to manage knowledge. Last week I completed 25 blogs focused on bringing a change in the way we manage knowledge. In my current blog I classify them and bring structure to what I shared.
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